Refund policy

Returns & Refunds

Eligible Returns

Customers may request a return if:

• The product received is damaged upon arrival.

• The wrong product was delivered.

• The item has a manufacturing defect.

Return requests must be submitted within 7 days of receiving the order.

Customers must provide:

• Order number.

• Photos showing the issue.

• Description of the problem.

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Non-Returnable Items

The following items cannot be returned:

• Products damaged due to misuse.

• Products modified by the customer.

• Opened consumables such as strings, pads, bearings, or similar accessories unless defective upon arrival.

• Products showing excessive wear after use.

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Refund Process

Approved refunds will be issued using the original payment method whenever possible.

Refund processing times may vary depending on the payment provider and bank.

Shipping fees are generally non-refundable unless the error was caused by Omanset Yoyo.